Resolved -
This incident has been resolved, and we are seeing complete restoration across our application functional areas.
Oct 17, 12:10 EDT
Update -
App and API functionality has been restored. We are continuing to monitor as usage across our applications resume.
Oct 17, 11:53 EDT
Monitoring -
App and API functionality has been restored. While we continue to monitor we are treating our services as "Degraded Performance" as we evaluate.
Oct 17, 11:35 EDT
Update -
While we have identified the root cause, we are still continuing our efforts to restore services as soon as possible.
Oct 17, 11:13 EDT
Identified -
We have identified the root cause, and are working to restore services as soon as possible.
Oct 17, 10:55 EDT
Update -
We have identified the root cause, and are working to restore services as soon as possible.
Oct 17, 10:55 EDT
Update -
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
Oct 17, 10:52 EDT
Update -
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
Oct 17, 10:52 EDT
Update -
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
Oct 17, 10:48 EDT
Investigating -
Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Oct 17, 10:48 EDT