This incident has been resolved.
Nov 26, 05:03 EST
A fix is being deployed from our infrastructure provider and new uploads are properly transcoding. All delayed assets uploaded today will be reprocessed.
Nov 25, 20:11 EST
We are still monitoring this issue and expect a fix from our infrastructure provider in 3-6 hours. We’ll reach out to you as soon as we have more information to share.
Nov 25, 16:51 EST
We’ve identified the issue with our infrastructure provider. We will begin re-processing any uploaded Assets once the provider has resolved their service interruption.
Nov 25, 13:12 EST
We’ve identified the source of the issue and we’re awaiting a fix.
Nov 25, 09:59 EST
We’re currently investigating an issue with delays in video transcodes. We’re working to identify the root cause and implement a fix.
Nov 25, 09:40 EST