Resolved -
This incident has been resolved.
Jul 26, 17:44 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 26, 17:39 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 26, 17:33 EDT
Investigating -
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Jul 26, 17:27 EDT