All Systems Operational
Applications Operational
90 days ago
99.97 % uptime
Today
iOS App Operational
Web App (app.frame.io) ? Operational
Transfer App Operational
90 days ago
99.97 % uptime
Today
API Services Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Email Notifications Operational
Custom Actions Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
Media Processing ? Operational
90 days ago
99.95 % uptime
Today
Blog (blog.frame.io) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Final Cut Pro X Operational
Adobe Extensions Operational
Support Pages Operational
Website (www.frame.io) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 13:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 13:01 EDT
Update - We are continuing to investigate this issue.
Sep 27, 12:31 EDT
Investigating - Users are currently experiencing intermittent delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Sep 27, 12:31 EDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022
Resolved - This incident has been resolved.
Sep 13, 15:30 EDT
Monitoring - We have resolved the issue and newly uploaded assets are processing as expected. We are currently working through the backlog to ensure all proxies were generated for assets uploaded earlier in the day.
Sep 13, 14:02 EDT
Identified - We have identified the source of the issue and are working to resolve ASAP
Sep 13, 13:57 EDT
Investigating - We are currently experiencing intermittent delays in transcoding media, which may result in files taking longer than expected to become available for playback. Our team is currently investigating the cause.
Sep 13, 12:46 EDT