All Systems Operational
Uptime over the past 90 days. View historical uptime.
Applications Operational
90 days ago
99.93 % uptime
Today
iOS App Operational
Web App (app.frame.io)
Operational
Transfer App Operational
90 days ago
99.93 % uptime
Today
API Services Operational
90 days ago
99.94 % uptime
Today
API Operational
90 days ago
99.84 % uptime
Today
Email Notifications Operational
Custom Actions Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
Media Processing
Operational
90 days ago
100.0 % uptime
Today
Blog (blog.frame.io) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Final Cut Pro X Operational
Adobe Extensions Operational
Support Pages Operational
Website (www.frame.io)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
System maintenance (September 23, 2023)
Update - The system maintenance has been completed. Users can now log in and any previous delays in access are now resolved.

For any questions, please contact our Support Team through the chat or email support@frame.io.
Sep 23, 23:01 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 23, 22:36 EDT
Update - Configuration update is complete, service is restored. Maintenance work is now resuming.
Sep 23, 21:19 EDT
Update - We are seeing interruptions of service for some users, we are restoring a prior configuration which will return service momentarily.
Sep 23, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 EDT
Scheduled - We will be undergoing system maintenance on Saturday September 23rd beginning at 8 PM ET. We do not expect there to be any interruptions to your use of Frame.io during this time, but it is possible that you may experience small delays. Our team will be monitoring throughout and we will follow up once maintenance has concluded. We anticipate the maintenance to be complete by 11 PM ET.

We will keep this page up to date on any potential impact.
Sep 22, 14:16 EDT
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Degraded performance
Resolved - We have resolved the Incident and continue to monitor results.
Sep 20, 14:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 14:22 EDT
Investigating - We are investigating reports of degraded performance while using the application
Sep 20, 14:15 EDT
Transcoding Errors
Resolved - This incident has been resolved.
Sep 20, 06:06 EDT
Monitoring - The cause of this has been identified and a fix put in place. We are monitoring the situation, but at this time the platform is back to normal operations.
Sep 20, 05:45 EDT
Investigating - We are currently investigating reports of transcoding errors in frame.iol
Sep 20, 05:15 EDT
Sep 19, 2023
API Connectivity
Resolved - Frame.io’s recent outage due to a data connectivity issue has been fully resolved. Users can now log in without any issues, and any previous delays in asset processing have been addressed.
Sep 19, 16:42 EDT
Monitoring - We have fixed the data connectivity issue that was causing the outage. Users should now be able to login and use the Frame.io app. The team will continue monitoring to ensure the fix continues to be stable.
Sep 19, 14:35 EDT
Update - The team is continuing to investigate the connectivity issues. Some users may now be able to log in, but we are still working to fully mitigate the incident
Sep 19, 14:25 EDT
Investigating - We are experiencing an api connectivity issue that is preventing users from logging in. We’re investigating at highest priority
Sep 19, 13:46 EDT
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

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