Frame.io Status

All Systems Operational

Website (app.frame.io) Operational

API Operational

iOS App Operational

Final Cut Pro X Operational

Adobe Extensions Operational

Support Pages Operational

Email Notifications Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Investigating an issue with delays in video transcodes

Resolved - This incident has been resolved.
Nov 26, 05:03 EST

Update - A fix is being deployed from our infrastructure provider and new uploads are properly transcoding. All delayed assets uploaded today will be reprocessed.
Nov 25, 20:11 EST

Monitoring - We are still monitoring this issue and expect a fix from our infrastructure provider in 3-6 hours. We’ll reach out to you as soon as we have more information to share.
Nov 25, 16:51 EST

Update - We’ve identified the issue with our infrastructure provider. We will begin re-processing any uploaded Assets once the provider has resolved their service interruption.
Nov 25, 13:12 EST

Identified - We’ve identified the source of the issue and we’re awaiting a fix.
Nov 25, 09:59 EST

Investigating - We’re currently investigating an issue with delays in video transcodes. We’re working to identify the root cause and implement a fix.
Nov 25, 09:40 EST

Nov 25, 2020

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Investigating an issue with delays in video transcodes

Resolved - This incident has been resolved.
Nov 20, 00:34 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 00:10 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 19, 23:27 EST

Investigating - We're currently investigating an issue with delays in video transcodes. Our Engineer team is working to identify the root cause and implement a fix. Website, API and NLE Integration users may be affected.
Nov 19, 23:00 EST

Nov 19, 2020

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.