Investigating an issue with delays in video transcodes

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Nov 20, 2020 - 00:34 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2020 - 00:10 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 19, 2020 - 23:27 EST

Investigating

We're currently investigating an issue with delays in video transcodes. Our Engineer team is working to identify the root cause and implement a fix. Website, API and NLE Integration users may be affected.

Posted Nov 19, 2020 - 23:00 EST

This incident affected: app.frame.io (LEGACY) and Developer Platform.