Elevated API Errors

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted 3 years ago. Jun 21, 2022 - 11:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 3 years ago. Jun 21, 2022 - 10:31 EDT

Identified

Our team has identified the source of the issue and are working to mitigate. We are seeing a decrease in errors and will keep you updated as we reach operational

Posted 3 years ago. Jun 21, 2022 - 10:21 EDT

Update

We are currently investigating elevated number of API errors and delays in transcoding, we will keep you up to date on a fix.

Posted 3 years ago. Jun 21, 2022 - 10:00 EDT

Investigating

Our automated systems inform us that we're currently experiencing an elevated level of API errors. Our engineering team are actively looking into the issue.

Posted 3 years ago. Jun 21, 2022 - 09:38 EDT

This incident affected: app.frame.io (LEGACY), Developer Platform, and Media Processing.