Degraded software performance

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Jul 26, 2024 - 17:44 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 26, 2024 - 17:39 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 26, 2024 - 17:33 EDT

Investigating

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Posted Jul 26, 2024 - 17:27 EDT

This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing), Applications (iOS App, Web App (app.frame.io), Transfer App), and Integrations (Final Cut Pro X, Adobe Extensions).