Incomplete uploads of PDFs

Incident Report for Frame.io

Resolved

We have deployed a solution to enable all new PDF files to upload correctly now. Previously impacted PDF uploads have been reprocessed.

Posted Aug 16, 2022 - 22:36 EDT

Investigating

Users are currently experiencing delays with and incomplete uploads of PDFs. We are investigating the root cause and will update with an expected timeframe for resolution.

Posted Aug 16, 2022 - 19:01 EDT

This incident affected: API Services (Media Processing).