Increased API Latency

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted Sep 17, 2024 - 12:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2024 - 11:55 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 17, 2024 - 11:44 EDT

Update

We are seeing an increase in API and application latency in our v3 web application.
Posted Sep 17, 2024 - 11:41 EDT

Investigating

We are currently investigating this issue.
Posted Sep 17, 2024 - 11:39 EDT
This incident affected: API Services (API) and Applications (Web App (app.frame.io)).