Degraded software performance

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted Nov 10, 2023 - 11:55 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2023 - 11:42 EST

Investigating

Users are currently experiencing delays while using Frame.io. Our API is currently experiencing elevated errors rates. We're currently investigating.
Posted Nov 10, 2023 - 11:31 EST
This incident affected: app.frame.io (LEGACY), Developer Platform, and Media Processing.