Authentication issues reported in the Asia Pacific region related to their network providers reported

Incident Report for Frame.io

Resolved

We are receiving reports that network connectivity issues that were affecting some APAC region customers have been resolved.

Posted Sep 10, 2024 - 00:29 EDT

Update

We are continuing to monitor for any further issues.

Posted Sep 09, 2024 - 23:55 EDT

Update

We have received reports of users in the Asia Pacific region who are experiencing slow loading times we believe the issue may be in an upstream network provider. We are continuing to monitor the situation.

Posted Sep 09, 2024 - 23:46 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 09, 2024 - 23:35 EDT

Investigating

Users are currently experiencing delays while using Frame.io. This includes logging into Frame.io. Our team is working to identify the root cause and implement a fix.

Posted Sep 09, 2024 - 22:26 EDT

This incident affected: app.frame.io (LEGACY).