Issue with loading comments

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted May 08, 2026 - 08:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 08, 2026 - 08:43 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 08, 2026 - 07:56 EDT

Investigating

We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
Posted May 08, 2026 - 07:51 EDT
This incident affected: next.frame.io (V4).