Our system delays are now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.
Posted Mar 20, 2024 - 13:44 EDT
Monitoring
We have deployed a fix that resolves degraded services and application delays. We are monitoring to ensure our systems continue to remain fully operational.
Posted Mar 20, 2024 - 13:19 EDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 20, 2024 - 13:01 EDT
Identified
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.
Posted Mar 20, 2024 - 12:30 EDT
This incident affected: API Services (API), Applications (iOS App, Web App (app.frame.io), Transfer App), and Integrations (Final Cut Pro X, Adobe Extensions).