Our media pipeline has recovered, and new uploads are processing as expected.
Posted Oct 20, 2025 - 20:23 EDT
Monitoring
We’re seeing improvements in playback availability and continued recovery of our media pipeline. Monitoring remains in progress.
Posted Oct 20, 2025 - 19:50 EDT
Update
We’re continuing to work toward restoring normal upload processing and playback. The issue is related to one of our third-party services, and we’re monitoring their recovery closely. We’ll provide an update as soon as things begin to improve.
Posted Oct 20, 2025 - 16:53 EDT
Identified
We have reports of new uploads not transcoding due to an issue with our underlying infrastructure provider
Posted Oct 20, 2025 - 12:16 EDT
Update
Our media pipeline is recovering, and we are still monitoring the situation.
Posted Oct 20, 2025 - 07:30 EDT
Monitoring
Our media processing is slowly recovering, and we are still monitoring the situation.
Posted Oct 20, 2025 - 06:13 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 05:42 EDT
Identified
The root cause seems to have been identified by our vendor. An initial mitigation was applied and we are seeing some signs of recovery.
Posted Oct 20, 2025 - 05:41 EDT
Investigating
We are currently experiencing outages with our uploads and video playbacks. Our team is working with our third party vendors to identify the root cause and fix it.