Uploaded files not showing as Completed

Incident Report for Frame.io

Resolved

Uploads can now be uploaded as normal. Assets uploaded between 8:09 and 9:15 EST are being backfilled now.

Posted Oct 29, 2020 - 21:58 EDT

Update

There will be delays in upload files receiving transcodes. No data is lost, but files uploaded may take longer to process and be playable.

Posted Oct 29, 2020 - 20:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 29, 2020 - 18:22 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 29, 2020 - 17:58 EDT

Investigating

Files are successfully uploading but are displaying Preparing for Playback. We are currently investigating the issue.

Posted Oct 29, 2020 - 17:39 EDT

This incident affected: Website (app.frame.io) and API.