Degraded software performance
Incident Report for
This incident has been resolved.
Posted Jan 25, 2024 - 15:58 EST
A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2024 - 15:45 EST
The issue has been identified and a fix is being implemented.
Posted Jan 25, 2024 - 15:42 EST
Users are currently experiencing delays while using This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Posted Jan 25, 2024 - 15:29 EST
This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing), Applications (iOS App, Web App (, Transfer App), and Integrations (Final Cut Pro X, Adobe Extensions).