Reported issues with some accounts loading

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted Aug 08, 2023 - 22:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 08, 2023 - 22:19 EDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 08, 2023 - 21:40 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 08, 2023 - 20:44 EDT

Investigating

A small subset of accounts are experiencing issues loading Frame.io due to a data issue. We're actively working on resolving
Posted Aug 08, 2023 - 20:29 EDT
This incident affected: app.frame.io (LEGACY), Developer Platform, and Media Processing.