Degraded software performance

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Jun 15, 2022 - 17:09 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 15, 2022 - 16:17 EDT

Update

We are continuing to investigate this issue.

Posted Jun 15, 2022 - 16:06 EDT

Update

We are continuing to investigate this issue.

Posted Jun 15, 2022 - 15:46 EDT

Update

We are continuing to investigate this issue.

Posted Jun 15, 2022 - 15:30 EDT

Investigating

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Posted Jun 15, 2022 - 14:59 EDT

This incident affected: app.frame.io (LEGACY), Developer Platform, and Media Processing.