The service degradation has been resolved. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.
Posted Mar 19, 2024 - 17:15 EDT
Update
We have deployed a fix and services should be operational. Some transcode states and notifications may be delayed. We will continue to monitor as these delays are resolved.
Posted Mar 19, 2024 - 16:52 EDT
Identified
We have identified the root cause of service disruption. We are working quickly on a fix for this issue.
Posted Mar 19, 2024 - 16:41 EDT
Investigating
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Posted Mar 19, 2024 - 16:30 EDT
This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing) and Applications (iOS App, Web App (app.frame.io), Transfer App).