Degraded performance

Incident Report for Frame.io

Resolved

Service has been restored and we are seeing normal performance across services.
Posted Aug 01, 2024 - 10:29 EDT

Monitoring

Roll back was successful and we are monitoring performance.
Posted Aug 01, 2024 - 10:15 EDT

Identified

We identified the issue causing degraded api performance and have began rolling back to restore service performance.
Posted Aug 01, 2024 - 10:10 EDT

Investigating

We are seeing degraded performance across web and api services and are initiating a rollback to restore service.
Posted Aug 01, 2024 - 10:06 EDT
This incident affected: next.frame.io (V4), app.frame.io (LEGACY), and Developer Platform.