We are investigating an issue with delays in video transcodes

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Feb 04, 2019 - 13:21 EST

Update

We are continuing to monitor for any further issues.

Posted Feb 04, 2019 - 13:20 EST

Monitoring

This has been resolved. Continuing to monitor the health of uploads.

Posted Feb 04, 2019 - 13:16 EST

Update

We are continuing to investigate this issue.

Posted Feb 04, 2019 - 12:51 EST

Investigating

Assets are stuck on "preparing for playback" after uploading to Frame.io and take awhile to complete. Our team is investigating the issue.

Posted Feb 04, 2019 - 12:45 EST

This incident affected: Applications (Web App (app.frame.io)).