Sporadic errors when loading notifications.

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Nov 29, 2022 - 12:42 EST

Monitoring

We have deployed a fix that mitigates errors loading Notifications. We will continue to monitor to ensure all systems are operating as expected. Thank you!

Posted Nov 29, 2022 - 12:32 EST

Identified

We are preparing a hotfix to ship that will improve the issue

Posted Nov 29, 2022 - 10:45 EST

Update

We are still looking into and identifying the cause of the slowness when loading notifications. We are working through mitigation steps currently.

Posted Nov 28, 2022 - 17:51 EST

Investigating

We are currently investigating sporadic errors that occur when loading notifications. Our team is working to identify the root cause and implement a fix.

Posted Nov 28, 2022 - 16:41 EST

This incident affected: app.frame.io (LEGACY).