AI Search returning unexpected errors

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted Sep 17, 2026 - 20:16 EDT

Identified

We've identified the root cause and are deploying a fix.
Posted Sep 17, 2026 - 18:06 EDT

Investigating

We are currently investigating an issue where Search is returning errors for some customers.
Posted Sep 17, 2026 - 17:42 EDT
This incident affected: next.frame.io (V4).