This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at support@frame.io.
Posted Jun 09, 2026 - 11:23 EDT
Monitoring
Services continue to be operational, we're continuing to monitor.
Posted Jun 09, 2026 - 10:46 EDT
Identified
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Posted Jun 09, 2026 - 10:40 EDT
Update
We are continuing to investigate this issue.
Posted Jun 09, 2026 - 10:22 EDT
Update
We are continuing to investigate this issue.
Posted Jun 09, 2026 - 10:02 EDT
Investigating
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.