Users are currently unable to log in to Frame.io

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted 2 years ago. Apr 03, 2023 - 15:13 EDT

Update

All systems are operational and we are seeing normal access and processing times. We will be working with our underlying infrastructure provider on a root cause analysis.
Posted 2 years ago. Apr 03, 2023 - 15:07 EDT

Monitoring

We have resolved the issue with our underlying infrastructure and have rolled over to a new load balancer. End users may need to hard refresh their browser in order to access Frame.io
Posted 2 years ago. Apr 03, 2023 - 14:57 EDT

Update

We believe we have identified the issue with the underlying infrastructure and are working with our provider on mitigations
Posted 2 years ago. Apr 03, 2023 - 14:27 EDT

Identified

We are continuing to investigate reports of users experiencing delays accessing Frame.io
Posted 2 years ago. Apr 03, 2023 - 13:52 EDT

Update

We are continuing to investigate reports of users experiencing delays accessing Frame.io
Posted 2 years ago. Apr 03, 2023 - 13:04 EDT

Investigating

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Posted 2 years ago. Apr 03, 2023 - 12:47 EDT
This incident affected: app.frame.io (LEGACY), Developer Platform, and Media Processing.