Degraded software performance

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted Jun 13, 2022 - 21:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results
Posted Jun 13, 2022 - 20:44 EDT

Update

We are continuing to investigate this issue.
Posted Jun 13, 2022 - 20:17 EDT

Update

We are continuing to investigate this issue.
Posted Jun 13, 2022 - 19:28 EDT

Update

We are continuing to investigate this issue.
Posted Jun 13, 2022 - 19:17 EDT

Update

We are continuing to investigate this issue.
Posted Jun 13, 2022 - 18:47 EDT

Update

We are continuing to investigate this issue.
Posted Jun 13, 2022 - 18:17 EDT

Update

We are continuing to investigate this issue.
Posted Jun 13, 2022 - 17:16 EDT

Update

We are continuing to investigate this issue.
Posted Jun 13, 2022 - 16:24 EDT

Investigating

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Posted Jun 13, 2022 - 16:10 EDT
This incident affected: app.frame.io (LEGACY), Developer Platform, and Media Processing.