The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.
Posted Sep 03, 2024 - 18:08 EDT
Monitoring
We have deployed a fix to resolve the issues. We are monitoring to ensure latency remains at operational standards.
Posted Sep 03, 2024 - 17:49 EDT
Identified
We've taken steps to resolve the issue and are seeing improved service. We are continuing to investigate.
Posted Sep 03, 2024 - 17:45 EDT
Update
We are continuing to investigate the issue.
Posted Sep 03, 2024 - 17:40 EDT
Investigating
Users are currently experiencing errors and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Posted Sep 03, 2024 - 17:12 EDT
This incident affected: API Services (API, Email Notifications, Media Processing) and Applications (iOS App, Web App (app.frame.io), Transfer App).