Investigating an issue with delays in video transcodes

Incident Report for Frame.io

Resolved

This incident has been resolved.
Posted Nov 26, 2020 - 05:03 EST

Update

A fix is being deployed from our infrastructure provider and new uploads are properly transcoding. All delayed assets uploaded today will be reprocessed.
Posted Nov 25, 2020 - 20:11 EST

Monitoring

We are still monitoring this issue and expect a fix from our infrastructure provider in 3-6 hours. We’ll reach out to you as soon as we have more information to share.
Posted Nov 25, 2020 - 16:51 EST

Update

We’ve identified the issue with our infrastructure provider. We will begin re-processing any uploaded Assets once the provider has resolved their service interruption.
Posted Nov 25, 2020 - 13:12 EST

Identified

We’ve identified the source of the issue and we’re awaiting a fix.
Posted Nov 25, 2020 - 09:59 EST

Investigating

We’re currently investigating an issue with delays in video transcodes. We’re working to identify the root cause and implement a fix.
Posted Nov 25, 2020 - 09:40 EST
This incident affected: app.frame.io (LEGACY), Developer Platform, and support.frame.io.