Degraded software performance

Incident Report for Frame.io

Resolved

This incident has been resolved.

Posted Apr 07, 2022 - 08:30 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 07, 2022 - 08:18 EDT

Investigating

We are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Posted Apr 07, 2022 - 07:14 EDT

This incident affected: app.frame.io (LEGACY) and Media Processing.