Intermittent delays affecting a subset of accounts

Incident Report for Frame.io

Resolved

This incident has been resolved

Posted Nov 10, 2022 - 00:31 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2022 - 00:16 EST

Investigating

A set of accounts are currently experiencing intermittent delays while using Frame.io. For affected accounts, this includes loading projects and uploading files, opening Review/Presentation pages, and posting comments.

Our team is working to identify the root cause and implement a fix.

Posted Nov 09, 2022 - 23:11 EST

This incident affected: API Services (API, Email Notifications, Custom Actions, Webhooks, Media Processing) and Applications (Web App (app.frame.io)).